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God Has a Dream: A Vision of Hope for Our Time

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Faith in Leadership : How Leaders Live Out Their Faith in Their Work-And Why It Matters

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Seth’s Blog

It is possible to deliver amazing service without being servile. Omotenashi is the Japanese word for treating people the way you’d want to be treated, for a posture of customer service that builds long-term trust and loyalty. Why the split? In a self-service world, the person who provides the service is us.